Refund & Returns Policy

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Return Window

If there's a sizing or quality issue with your order, reach out to us within 48 hours of delivery and we'll sort a swap or refund.

Non-Refundable Items

The following are final sale and cannot be returned, exchanged, or refunded:

  • Presale items
  • Custom-size orders

Return Shipping

If a return is approved, the customer is responsible for covering the cost of return shipping.

Refund Method

Approved refunds are issued back to your original payment method — the same card or channel you used to pay.

How to Start a Return

Message us on WhatsApp or email thr33enterprise@gmail.com with your order reference and the issue — we'll take it from there.

Privacy Policy

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What We Collect

When you place an order, we collect your name, email, phone number, and delivery address. This information is used solely to process and deliver your order — nothing more.

Payment Information

Payments are processed securely by Paystack (and Stripe, for international orders). THR33 never sees or stores your card details at any point — that information goes directly to our payment processors.

Email & Newsletter

If you subscribe to THR33 TRIBE for early access and drop updates, your email is managed through Brevo, our email service provider. You can unsubscribe at any time via the link in any email we send.

Cookies

THR33 does not use tracking cookies.

Questions

If you have any questions about how your information is handled, reach out at wear.thr33@gmail.com.